Privacy Policy

1. Introduction

At Imos Pizza, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our food delivery services, visit our website at imos-piz.digital, or interact with our mobile applications.

This policy covers all interactions you have with our services, including online ordering, delivery tracking, loyalty programs, catering services, and customer support. By using our services, you agree to the collection and use of information in accordance with this policy.

We never sell your personal data. Your privacy and trust are fundamental to our business, and we are committed to maintaining the highest standards of data protection.

2. Information We Collect

2.1 Information You Provide

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, delivery preferences
• Payment Information: Credit card details, billing information (stored in encrypted format)
• Dietary Information: Food allergies, dietary restrictions (vegan, halal, kosher, gluten-free), special meal requirements
• Order Preferences: Favorite pizza combinations, preferred toppings, special instructions
• Loyalty Program Data: Points balance, rewards history, membership tier status
• Reservation Information: Table booking details, party size, special occasion notes
• Catering Details: Event information, guest count, menu selections, delivery requirements
• Communication Data: Contact form submissions, customer reviews, support inquiries
• Marketing Preferences: Email subscription preferences, notification settings

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries
• Location Data: Approximate location based on IP address, GPS data for delivery tracking (with permission)
• Cookie Data: Session identifiers, user preferences, analytics data
• Performance Data: Site loading times, error reports, feature usage statistics

2.3 Information from Third Parties

• Social Media: Profile information if you connect social media accounts
• Payment Processors: Transaction confirmations and fraud prevention data
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Campaign performance data and customer insights

3. How We Use Your Information

3.1 Service Provision

• Processing and fulfilling food orders and delivery requests
• Managing your account and authentication
• Providing customer support and resolving issues
• Processing loyalty program rewards and points
• Managing table reservations and catering bookings
• Ensuring food safety by tracking dietary restrictions and allergies
• Improving service quality and menu offerings

3.2 Communication

• Sending order confirmations and delivery notifications
• Providing customer support responses
• Sending important service updates and policy changes
• Delivering promotional emails and special offers (with your consent only)
• Notifying about loyalty program benefits and rewards

3.3 Marketing and Analytics

• Personalizing menu recommendations based on order history
• Analyzing website traffic and user behavior patterns
• Measuring effectiveness of marketing campaigns
• Conducting market research for new menu items and services
• Creating targeted advertising based on preferences

3.4 Legal Compliance

• Responding to legal requests and court orders
• Preventing fraud and ensuring payment security
• Protecting our rights, property, and customer safety
• Resolving disputes and enforcing our terms of service
• Complying with food safety regulations and health requirements

4. Information Sharing and Disclosure

4.1 Service Providers

• Payment Processors: Secure handling of credit card transactions and fraud prevention
• Delivery Services: Third-party delivery partners for order fulfillment
• Cloud Storage Providers: Secure data storage and backup services
• Email Marketing Services: Newsletter delivery and promotional campaigns
• Analytics Tools: Website usage analysis and performance monitoring
• Customer Support Platforms: Help desk and live chat services

4.2 Legal Requirements

• Court orders and legal subpoenas
• Government agency requests and regulatory compliance
• Protection of rights, property, and safety of customers and employees
• Emergency situations involving public safety
• Food safety investigations and health department inquiries

4.3 Business Transfers

• In the event of mergers, acquisitions, or asset sales
• Customers will be notified before data transfer occurs
• New owners must comply with this privacy policy
• Options provided to delete data before transfer if desired

4.4 With Your Consent

• Any other purposes with your explicit consent
• Social media integration when you choose to connect accounts
• Third-party loyalty program partnerships

5. Data Security

5.1 Technical Measures

• Encryption: SSL/TLS encryption for all data transmission and storage
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Access Control: Restricted access to personal data on a need-to-know basis
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Backups: Regular secure data backups with encryption at rest
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Measures

• Employee Training: Regular security awareness training for all staff
• Data Handling Procedures: Documented procedures for personal data processing
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response Plan: Comprehensive plan for handling security breaches
• Regular Audits: Internal and external security audits and compliance reviews

5.3 Your Responsibilities

• Use strong, unique passwords for your account
• Never share your login credentials with others
• Log out of your account when using public computers
• Be cautious of suspicious emails or phishing attempts
• Report any unauthorized access to your account immediately

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will promptly notify you and relevant authorities within 72 hours as required by law.

6. Cookies and Tracking Technologies

Tracking Technologies Used:

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Social media advertising effectiveness measurement
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for user preferences
• Session Storage: Temporary storage for order processing

Cookie Management: You can control cookies through your browser settings to accept, reject, or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and services.

7. Your Rights (GDPR/CCPA Compliance)

• Right of Access: Request a copy of all personal data we hold about you
• Right to Rectification: Correct any inaccurate or incomplete personal data
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your personal data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing, especially for marketing purposes
• Right Against Automated Decision-Making: Opt-out of automated profiling and decisions

How to Exercise Your Rights: Contact us at [email protected] or call +7 969 228-62-12. We will respond to all requests within 30 days and may require identity verification for security purposes.

8. Children's Privacy

Our food delivery services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected]. We will take steps to remove such information from our systems promptly.

If we become aware that we have collected personal information from children under 16 without parental consent, we will delete such information immediately and terminate any associated accounts.

9. International Data Transfers

9.1 Protection Measures

• EU-Japan adequacy decisions for compliant data transfers
• Standard Contractual Clauses (SCC) for international transfers
• Comprehensive data processing agreements with all vendors
• Appropriate technical and organizational security measures
• Regular compliance audits and monitoring

9.2 Transfer Destinations

• United States: Cloud storage and payment processing services
• European Union: Data analytics and marketing services
• Other Countries: As needed for service provision, always with adequate protection

10. Data Retention Periods

Safe Data Disposal

• Complete electronic deletion using secure data wiping techniques
• Physical document shredding for paper records
• Secure deletion from backup systems and archives
• Maintenance of disposal records for audit purposes

11. Third-Party Links

Our website may contain links to external websites, social media platforms, payment processors, and partner services. We are not responsible for the privacy practices or content of these third-party sites.

We recommend reviewing the privacy policies of any third-party websites before providing personal information. Your interactions with third-party sites are governed by their respective privacy policies, not this one.

When you use third-party services through our platform (such as social media login or payment processing), you are also subject to their terms and privacy practices.

12. Policy Changes

12.1 Change Notification

• Prominent notice on our website homepage
• Email notification to all registered users
• Pop-up notification when you log into your account
• Explicit consent required for significant changes affecting your rights

12.2 Checking for Changes

• The most current version is always available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of services constitutes acceptance of changes
• You may stop using our services if you disagree with changes

13. Contact Information

13.1 Filing Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. If you remain unsatisfied, you may file a complaint with your local data protection authority.

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

• Click the "Unsubscribe" link in any promotional email
• Update your preferences in your account settings
• Contact our customer support team
• Call us at +7 969 228-62-12 during business hours

14.2 Account Deletion Process

1. Log into your account and go to Account Settings
2. Select "Delete Account" from the privacy options
3. Confirm your identity and intention to delete
4. Your account will be deactivated immediately
5. Personal data will be deleted according to our retention schedule
6. Some data may be retained for legal compliance as outlined above

15. Conclusion

At Imos Pizza, protecting your privacy is not just a legal obligation—it's a fundamental aspect of the trust relationship we build with every customer. We are committed to maintaining the highest standards of data protection while providing you with exceptional food delivery services.

Your trust is essential to our business, and we continuously work to earn and maintain it through transparent practices, robust security measures, and respectful handling of your personal information.

If you have any questions about this Privacy Policy or how we handle your personal data, please don't hesitate to contact us. We value your feedback and are here to address any concerns you may have.

Thank you for choosing Imos Pizza. We appreciate your business and your trust in our commitment to protecting your privacy.

Please remember to check this Privacy Policy periodically for updates. The "Last Updated" date at the top of this page indicates when the most recent changes were made.