Terms of Service

1. Introduction and Acceptance

Welcome to Imos Pizza ("we," "our," or "us"). These Terms of Service ("Terms") constitute a legally binding agreement between you and Imos Pizza regarding your use of our website, mobile applications, food ordering services, delivery services, and any related services we provide (collectively, the "Services").

By accessing, browsing, or using our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information when creating an account
• Comply with all applicable laws and regulations
• Reside in a location where our services are available

1.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after such modifications constitutes your acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," or "Company" refers to Imos Pizza and its affiliates, subsidiaries, officers, directors, employees, and agents.
• "You," "Your," or "User" refers to any individual who accesses or uses our Services.
• "Services" includes our website, mobile applications, food ordering platform, delivery services, catering services, and any related offerings.
• "Content" refers to all text, images, videos, audio, software, and other materials available through our Services.
• "Website" refers to imos-piz.digital and any associated domains or subdomains.
• "Order" refers to any request for food products or services placed through our platform.
• "Account" refers to the registered user account you create to access certain features of our Services.

3. Use of Services

3.1 Permitted Use

You may use our Services for the following purposes:

• Personal, non-commercial use only
• Browsing our menu and food offerings
• Placing legitimate orders for food products
• Accessing information about our locations and services
• Communicating with our customer service team
• Creating an account to enhance your ordering experience

3.2 Prohibited Use

You are strictly prohibited from using our Services for any of the following:

• Any illegal activities or purposes that violate applicable laws
• Harmful, fraudulent, deceptive, or malicious activities
• Unauthorized access to our systems, servers, or networks
• Violating intellectual property rights of Imos Pizza or third parties
• Sending spam, unsolicited communications, or commercial messages
• Providing false, misleading, or inaccurate information
• Interfering with or disrupting our Services or servers
• Collecting personal information of other users without consent
• Using automated systems or bots to access our Services
• Reverse engineering, decompiling, or attempting to extract source code
• Commercial use without our express written permission
• Reselling or redistributing our Services or Content

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may need to create an account. When registering, you must:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Choose a secure password and keep it confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any security breaches

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. We recommend using strong, unique passwords and enabling two-factor authentication where available. We are not liable for any losses resulting from unauthorized account access due to your failure to maintain adequate security.

4.3 Account Termination

We reserve the right to suspend or terminate your account at our sole discretion if you violate these Terms or engage in conduct that we determine is harmful to our business, users, or third parties. You may also terminate your account at any time by contacting our customer service team.

5. Products and Services

5.1 Food Safety and Quality Standards

5.2 Allergen Information

IMPORTANT ALLERGEN NOTICE: Our menu items may contain or come into contact with common allergens including wheat, eggs, dairy, nuts, soy, and shellfish. While we take precautions to minimize cross-contamination, we cannot guarantee that any menu item is completely free from allergens. Customers with food allergies should consult with our staff before ordering and acknowledge that they order at their own risk.

5.3 Product Descriptions and Accuracy

We strive to provide accurate descriptions, images, and pricing for all menu items. However, we do not warrant that product descriptions, images, or other content is entirely accurate, complete, or error-free. Colors and appearance may vary from images shown.

5.4 Pricing and Availability

• All prices are subject to change without notice
• Menu items are subject to availability
• We reserve the right to limit quantities per order
• Promotional offers may have specific terms and expiration dates
• Taxes and fees will be clearly displayed before order completion

5.5 Order Processing and Acceptance

When you place an order through our Services:

• Your order constitutes an offer to purchase
• We reserve the right to accept or decline any order
• Order acceptance occurs when we begin preparation
• We may contact you to verify order details or payment information
• Orders may be cancelled if items are unavailable

5.6 Delivery Terms and Conditions

Delivery Service:

• Delivery is available only within our designated service areas
• Minimum order requirements may apply for delivery
• Delivery times are estimates and may vary due to weather, traffic, or high demand
• You must be available to receive delivery at the specified address
• Delivery personnel may request ID verification for certain orders
• Failed delivery attempts may result in order cancellation and charges

5.7 Temperature-Sensitive Items

We take special care in handling temperature-sensitive food items to maintain quality and safety. However, we recommend consuming delivered food promptly upon receipt. We are not responsible for food quality deterioration due to delayed consumption after delivery.

5.8 Order Modifications and Cancellations

• Orders may be modified or cancelled before preparation begins
• Contact us immediately if you need to modify or cancel an order
• Cancellation policies may vary based on order timing and preparation status
• Refunds for cancelled orders will be processed according to our refund policy

5.9 Payment Terms

Payment is required at the time of order placement. We accept various payment methods as displayed on our platform. All payment processing is handled securely through encrypted systems. You authorize us to charge your selected payment method for the full order amount including applicable taxes and fees.

5.10 Returns and Refunds

Due to the perishable nature of food products, we generally cannot accept returns. However, if you receive incorrect or unsatisfactory items, please contact us immediately. Our refund and compensation policies are detailed in our Refund Policy.

6. Intellectual Property

6.1 Our Intellectual Property Rights

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the overall design, are owned by Imos Pizza or our licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms. This license does not include any right to:

• Download, copy, or modify any portion of our Services
• Use our content for commercial purposes
• Remove any copyright or proprietary notices
• Create derivative works based on our content

6.3 User Content License

When you submit content to our Services (such as reviews, comments, or feedback), you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with our Services and business operations.

6.4 Copyright Infringement Reporting

We respect intellectual property rights and expect users to do the same. If you believe your copyrighted material has been used without authorization, please contact us with detailed information about the alleged infringement.

7. User Content

7.1 Responsibility for User Content

You are solely responsible for any content you submit, post, or transmit through our Services. You represent and warrant that your content:

• Is accurate and not misleading
• Does not violate any laws or regulations
• Does not infringe on intellectual property rights
• Does not contain harmful, offensive, or inappropriate material
• Does not violate the privacy rights of others

7.2 Prohibited User Content

You may not submit content that:

• Is defamatory, libelous, or harassing
• Contains hate speech or discriminatory language
• Is sexually explicit or contains nudity
• Promotes illegal activities or violence
• Contains spam or commercial solicitations
• Includes personal information of others without consent
• Contains viruses, malware, or other harmful code

7.3 Content Moderation

We reserve the right to review, edit, or remove any user content at our sole discretion. We are not obligated to monitor user content but may do so to ensure compliance with these Terms and applicable laws.

8. Disclaimers

8.1 "As Is" Service Provision

OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

8.2 Service Availability

We do not warrant that our Services will be uninterrupted, timely, secure, or error-free. Service availability may be affected by factors beyond our control, including internet connectivity, third-party service providers, and technical maintenance.

8.3 Third-Party Content Disclaimer

Our Services may contain links to third-party websites or integrate with third-party services. We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites or services.

8.4 Professional Advice Disclaimer

Information provided through our Services is for general informational purposes only and should not be considered as professional medical, nutritional, or dietary advice. Consult with qualified professionals for specific dietary needs or health concerns.

9. Limitation of Liability

9.1 Excluded Damages

IN NO EVENT SHALL WE BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
• LOST PROFITS, REVENUE, OR DATA
• BUSINESS INTERRUPTION OR LOSS OF BUSINESS
• COST OF SUBSTITUTE SERVICES OR PRODUCTS
• DAMAGES ARISING FROM THIRD-PARTY ACTIONS
• DAMAGES RESULTING FROM YOUR VIOLATION OF THESE TERMS

9.2 Essential Purpose

The limitations and exclusions in this section apply even if our limited remedies fail of their essential purpose. Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you.

10. Indemnification

10.1 User Indemnification Obligation

You agree to indemnify, defend, and hold harmless Imos Pizza and our officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including reasonable attorney's fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit through our Services
• Your negligent or wrongful conduct

10.2 Defense and Settlement

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you will cooperate with us in such defense. You may not settle any claim without our prior written consent.

11. Third-Party Links and Services

11.1 Third-Party Integration

Our Services may integrate with or link to third-party websites, applications, or services, including payment processors, delivery services, and social media platforms. These integrations are provided for your convenience only.

11.2 No Responsibility for Third Parties

We do not control, endorse, or assume responsibility for:

• The content, products, or services of third parties
• Third-party privacy practices or data handling
• The availability or functionality of third-party services
• Any damages arising from third-party interactions

11.3 Third-Party Terms Apply

Your use of third-party services is subject to their respective terms of service and privacy policies. We encourage you to review these documents before using third-party services.

12. Termination

12.1 Termination by Company

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use our Services will cease immediately.

12.2 Termination by User

You may terminate your account and stop using our Services at any time by contacting our customer service team. Termination does not relieve you of any obligations incurred prior to termination.

12.3 Effect of Termination

Upon termination:

• Your access to our Services will be revoked
• We may delete your account and associated data
• Outstanding orders may be cancelled or fulfilled at our discretion
• Accrued rights and obligations will survive termination

12.4 Survival of Terms

The following sections will survive termination: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and General Provisions.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which our principal place of business is located, without regard to conflict of law principles.

13.2 Dispute Resolution Process

Before initiating any legal proceedings, you agree to attempt to resolve disputes through good faith negotiations by contacting our customer service team. If informal resolution is unsuccessful, disputes may be resolved through binding arbitration or in the courts as outlined below.

13.3 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in our jurisdiction, and you hereby consent to personal jurisdiction and venue therein.

13.4 Class Action Waiver

To the extent permitted by applicable law, you waive any right to participate in class action lawsuits or class-wide arbitration against us. You may only resolve disputes with us on an individual basis.

14. Changes to Terms

14.1 Right to Modify

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices. Modifications will be effective upon posting to our website unless otherwise specified.

14.2 Notification of Changes

For material changes to these Terms, we will provide notice through:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications where applicable

14.3 Continued Use Constitutes Acceptance

Your continued use of our Services after any modification to these Terms constitutes your acceptance of such changes. If you do not agree to the modified Terms, you must stop using our Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific services, constitute the entire agreement between you and Imos Pizza regarding your use of our Services.

15.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be replaced with a valid provision that most closely approximates the intent of the original.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver of these Terms must be in writing and signed by our authorized representative.

15.4 Assignment

We may assign these Terms or any rights hereunder without your consent. You may not assign these Terms or any rights or obligations hereunder without our prior written consent.

15.5 Force Majeure

We will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, labor disputes, or technical failures.

15.6 Headings

The headings in these Terms are for convenience only and do not affect the interpretation of any provision.

16. Contact Information